Customer satisfaction is one of the priority objectives of Costacurta S.p.A.-VICO. This satisfaction stems from the company’s ability to supply products and services of a quality that is perceived by the customer as being superior to their expectations.
Costacurta S.p.A.-VICO believes that customer satisfaction must be pursued through a process of continuous improvement and believes that every person, group and function within the company is an important part of that process.
Aware of the decisive role that people have in achieving the quality objectives, it aims to intensify training to improve the specific skills involved in the assigned tasks, but also to promote a process of awareness raising to increase the active participation of everyone in the continuous improvement of quality and, therefore, customer satisfaction.
In particular Costacurta S.p.A.–VICO intends to adopt a quality policy that is in line with the following principles:
1) To maintain a Quality Management System to assure the compliance with legal and regulatory requirements, regulations, directives and statutory obligations generally in all its processes and products.
2) To maintain a procedure that periodically examines the results of process monitoring in order to define and review the quality objectives.
3) To train and raise the awareness of its employees through training and updating activities concerning their relative tasks.
4) To carry out periodical reviews and updates of the objectives and procedures through control systems (audits) and reports which allow the evaluation of performance in order to implement any required corrective actions.
Convinced that quality and safety in the workplace must be pursued with similar methodologies and equal determination, the Management has established a Safety Management System (OHSAS 18001) and an Environmental Management System (UNI EN ISO 14001), which act as catalysers in the process of improving the level of safety at work.